Samsung LN37A550P 37-inch 1080p LCD HDTV
So far, (2 days since the TV and Dish HD installation) the TV is amazing. Lots to figure out. Just wonder if we really have it working to its ultimate capacity??? (See below) I rate the TV a 5-star, but the White Glove service gets a 0-star since we didn’t get White Glove service.
We are senior citizens, living in a rural area, approximately 100 miles from the nearest metropolitan city. For this reason, and because of our lack of knowledge of this new age technology (I can do computers-not TVs), I ordered the Samsung LN37550 from Amazon.com as much for the White Glove delivery and installation service that I had been reading about in the other customer comments, as for the TV itself (size constraints drove our decision for the Samsumg). However, we were sorely dissappointed in the definition of White Glove service in our area.
A young man brought the TV into the house, took only the top off of the box, put the batteries in the remote, asked where the nearest wall socket was, pushed the TV in the box toward the socket, plugged it in, and with the TV still in the box, powered on the set. Then he asked us to sign that the TV powered on and to accept delivery, and he prepared to leave, all happening very quickly. When I told him we expected him to set the TV up, he made it clear that he was just the delivery guy, that he was not technical. We called the only number we had (we got it off of our caller ID), which was the delivery service number, and were told essentially the same thing by the person there.
Being between a rock and a hard place because the TV had already been charged to our credit card, and it was after 5:00pm, we opted to keep the set and try to call Amazon to get our White Glove service. After all, the delivery receipt said ‘White Glove!’ I spoke with the Amazon help desk the next morning, and was given a new telephone number, which was for CEVA, not the company that delivered the TV. I called CEVA the second day after taking delivery of the set and asked when someone was coming to set up the TV. It’s 2 days later now, and I’m still waiting for someone from CEVA to call me back.
Bottom-line: Expectations were not met with regard to the White Glove service. However, after much anxiety, some of it for naught, and much reading of the manual, we got the Samsung put in our console, all the plugs inserted in the back in the correct plugins (we think!), and the TV turned on in order to watch what we wanted, and be prepared for the Dish folks to do their bit to get our HD service connected.
If I had it to do all over again, I would just go to a store front and pay a little extra to ensure that a technician comes out to install and explain things to us. As it is now, we’ve got everything but the DVD working, and I guess we’ll have to prevail upon our son-in-law to help with that, and to explain to us what it is we don’t know, and don’t know to ask, about using all of this new technology.
Reviewed By : V. C. Jones : Sep 8, 2008
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